10/28/2024
Now Hiring: Customer Experience Specialist
About Us: At Owens Liquors, we're more than just a Liquor Store – we're The Grand Strand’s Premier Liquor Store as well as the largest Liquor Wholesaler to bars, restaurants, and resorts on the beach. We pride ourselves in being the experts on all Spirits and Adult Beverages. Customers come to us for our meticulously curated selection and personalized service they can’t find anywhere else. In fact, many of our customers have shopped with us for decades and we know them by name. We're dedicated to empowering everyone who visits our shop to make the most of their Spirit shopping experience. In short, we’ve been helping locals & visitors since the 1950s and we couldn’t be prouder of that fact.
Position Overview: As a Customer Experience Specialist, you'll be at the forefront of our mission to elevate the Owens Liquors experience for all, particularly during our busy summer season. Your role goes beyond managing transactions – you'll be a friendly face, a trusted advisor, and a vital part of our team as well as the larger community of those passionate about spirits in and around Myrtle Beach.
Responsibilities:
Engage with customers and colleagues in a friendly, attentive manner.
Provide customers with advice and guidance on our products and services.
Process sales transactions accurately and efficiently using our point-of-sale system, ensuring a seamless checkout experience.
Proactively cross-sell products and introduce customers to new gear tailored to their needs and preferences.
Resolve customer inquiries, complaints, and issues with professionalism and empathy, turning every interaction into an opportunity to exceed expectations.
Maintain a clean, organized, and welcoming checkout area, reflecting our commitment to excellence in every detail.
Collaborate with teammates to optimize store operations and enhance the overall customer experience.
A willingness to keep abreast of best practices and learn new things.
Provide assistance in additional areas as needed.
Qualifications:
Retail sales or customer service, with a passion for delivering exceptional customer experiences, especially during high-volume periods.
Excellent selling and communication skills.
The ability to engage with both customers and colleagues effectively— in-person and over the phone with a focus on building rapport and trust.
Basic computer proficiency and familiarity with point-of-sale systems.
A positive attitude, a proactive approach, and a willingness to go above and beyond to ensure customer satisfaction.
Availability to work flexible hours, including weekends and holidays, particularly during the summer season.
You'll be a good fit at our shop if:
You enjoy connecting with our customers face-to-face.
You're passionate about Spirits.
You take pride in working for locally owned and operated small businesses.
You thrive in a customer-focused environment, where every day brings new challenges and opportunities, particularly during our busy summer season.
You're a team player who's eager to contribute to our shared success and support your fellow teammates..
You take pride in delivering top-tier customer service and strive to exceed expectations in everything you do.
Job Type: Full-time ( 50 Hours Per Week during the off-season, 60 Hours a Week During Season)
Salary: Starting at $15.00 per hour ( $22.50 Overtime Per Hour )
Experience: Customer service or retail experience preferred
Shift:
10 hour shift
Weekly day range: 9am-7pm, Mon-Sat
Experience:
Customer Service: 1 year (Preferred)
Ability to Commute:
