Baltus Oil Company

06/03/2022

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05/07/2022

“To our valued customers of Spencer Express Fuels, Pacific St. in Spencer: A few weeks ago, some of our customers began experiencing performance issues just after buying regular unleaded fuel at our Spencer Express Fuels facility. We immediately shut down the system in order to determine what had occurred. A fresh load of fuel had just been delivered, so we began to suspect that the integrity of the fuel had somehow become compromised. Since all of our fuel comes from the Junction City fuel terminal, I contacted terminal representatives regarding the issue. They had no other contamination inquiries, and verified that their fuel quality and specifications were not an issue. The State of Wisconsin Bureau of Petroleum Inspection was immediately notified, and coordinated with a local petroleum equipment company to completely inspect the system and fuel, and get to the bottom of the problem. The State inspector performed an analysis of the fuel and determined that there was some “phase separation” within the fuel, caused by a relatively small amount of water that had somehow found its way into the very large 20,000 gallon tank. Since gasoline is lighter than water, a small amount of water would typically sink to the bottom of the tank. Since the submersible pump is set almost six inches off the bottom of the tank, the small amount of water shouldn’t have been pumped into a vehicle. The problem was created when a fresh load of gasoline was dropped into the tank, which churned up the small amount of water on the bottom, and brought it into the body of the fuel. Anyone who dispensed fuel into their vehicles shortly after the load was delivered, received the compromised fuel, causing their vehicles to run roughly. We’re working with our insurance company, and will very shortly be contacting every customer impacted to make full reimbursement for any costs incurred.

The system, including all tanks, lines, meters, etc., had just been inspected and State-approved for operation, so this situation was a surprise to everyone. The tank was thoroughly inspected and pressure-tested to determine where the breach occurred. The cause of the breach was quickly determined to be the result of a damaged gasket on a v***r reclamation connection, which created a permeation, allowing the small amount of water to leak into the tank. The gasket and all fittings were immediately replaced. The tank was then completely pumped of its contents and cleaned, including replacement of all filters, purging of all lines, nozzles, and meters, and the pumping of fresh fuel into all lines, meters, and nozzles. The system has been completely cleaned, brand new, fresh fuel has been delivered, and the State has re-inspected the system and given it a clean bill of health.

In the nearly century-long existence of The Baltus Oil Company, we had never experienced a fuel integrity issue such as what occurred in Spencer. While a relatively small quantity of vehicles was impacted, the inconvenience to our customers was very much heartfelt by myself and our staff. We will do whatever’s necessary to take care of any costs incurred by those who were impacted, and have taken further actions to ensure that this situation never occurs again. Our Spencer location is once again open for business, and you can be assured that the fuel is of the best quality that you have come to expect from us.

Thank you so much for your trust and understanding these past few weeks, and we look forward to continuing to build on your faith in us, and be worthy of your future patronage.

John Baltus
President

05/05/2022

05/05/2022

05/05/2022

“To our valued customers of Spencer Express Fuels, Pacific St. in Spencer: A few weeks ago, some of our customers began experiencing performance issues just after buying regular unleaded fuel at our Spencer Express Fuels facility. We immediately shut down the system in order to determine what had occured. A fresh load of fuel had just been delivered, so we began to suspect that the integrity of the fuel had somehow become compromised. Since all of our fuel comes from the Junction City fuel terminal, I contacted terminal representatives regarding the issue. They had no other contamination inquiries, and verified that their fuel quality and specifications were not an issue. The State of Wisconsin Bureau of Petroleum Inspection was immediately notified, and coordinated with a local petroleum equipment company to completely inspect the system and fuel, and get to the bottom of the problem. The State inspector performed an analysis of the fuel and determined that there was some “phase separation” within the fuel, caused by a relatively small amount of water that had somehow found its way into the very large 20,000 gallon tank. Since gasoline is lighter than water, a small amount of water would typically sink to the bottom of the tank. Since the submersible pump is set almost six inches off the bottom of the tank, the small amount of water shouldn’t have been pumped into a vehicle. The problem was created when a fresh load of gasoline was dropped into the tank, which churned up the small amount of water on the bottom, and brought it into the body of the fuel. Anyone who dispensed fuel into their vehicles shortly after the load was delivered, received the compromised fuel, causing their vehicles to run roughly. We’re working with our insurance company, and will very shortly be contacting every customer impacted to make full reimbursement for any costs incurred.

The system, including all tanks, lines, meters, etc., had just been inspected and State-approved for operation, so this situation was a surprise to everyone. The tank was thoroughly inspected and pressure-tested to determine where the breach occurred. The cause of the breach was quickly determined to be the result of a damaged gasket on a v***r reclamation connection, which created a permeation, allowing the small amount of water to leak into the tank. The gasket and all fittings were immediately replaced. The tank was then completely pumped of its contents and cleaned, including replacement of all filters, purging of all lines, nozzles, and meters, and the pumping of fresh fuel into all lines, meters, and nozzles. The system has been completely cleaned, brand new, fresh fuel has been delivered, and the State has re-inspected the system and given it a clean bill of health.

In the nearly century-long existence of The Baltus Oil Company, we had never experienced a fuel integrity issue such as what occurred in Spencer. While a relatively small quantity of vehicles was impacted, the inconvenience to our customers was very much heartfelt by myself and our staff. We will do whatever’s necessary to take care of any costs incurred by those who were impacted, and have taken further actions to ensure that this situation never occurs again. Our Spencer location is once again open for business, and you can be assured that the fuel is of the best quality that you have come to expect from us.

Thank you so much for your trust and understanding these past few weeks, and we look forward to continuing to build on your faith in us, and be worthy of your future patronage.

John Baltus
President

04/22/2022

To Our Valued Customers:

Late last Monday afternoon, a load of unleaded regular fuel was delivered to our Spencer Express Fuels location at 1110 S. Pacific Street. Shortly afterward, we received calls from two customers stating that their vehicle wasn’t running properly, and their auto technicians cited fuel integrity as a potential reason. Since the two calls came independently, we decided to shut the fuel system down immediately, and determine the source of the problem. The State of Wisconsin Bureau of Petroleum Inspection was notified, as well as a local petroleum equipment service company. Both have been on site to take fuel samples, and inspect the system. The facility will remain closed while the testing is performed. Once testing is completed, we will remove all of the unleaded gasoline in the tank, the fuel lines, dispensers, hoses and nozzles, and replace it with fresh gasoline. We wanted to let you, our valued customers know what is taking place, and assure you that we will do whatever is necessary to determine the cause of the problem, resolve it, and maintain the highest level of fuel quality possible.

We’ve been a part of this community for almost a century, and we’ve built a reputation based upon the quality of our products and service which we will strive to maintain. Thanks you for your understanding and for your continued business.

John Baltus
President

04/22/2022

08/10/2019

National S'mores Day!
Buy 2 Hershey Regular Size and get 50 Bonus Points!

08/04/2019

National Friendship Day!
Show your love with a Coffee, Capp, or Iced Coffee. Buy 5 get 1 FREE!

08/02/2019

It's easy to enjoy perks like this!

✅ Sign up for a free Baltus Rewards Card!
✅ Join the text club!

Learn more:
https://exploremarshfield.com/save-on-gas-and-more-with-baltus-rewards-card/

08/02/2019

Need a weekend boost? Come in and grab a 16oz Rockstar! Earn 1 Free when you buy 6!

07/31/2019

Quench your thirst with a 32oz Powerade! Get 1 FREE when you buy 6!

07/25/2019

We post a lot of Rewards Card specials on here. In this video narrated by our very own Cas, learn more about the Rewards Card, how it works, and how to get one and start saving!

TAKE NOTE: Today, text club members can get a free Hershey's Bar!

Click here to sign up:
https://baltusrewards.com/

07/25/2019

Don't forget to pick up the milk. Earn a FREE gallon of Webers Milk when you purchase 12

07/22/2019

Forgot breakfast! Come in and get a belVita breakfast bar and get 50 cents off your current purchase!

07/19/2019

It's Friday... You're allowed to have a sweet tooth! Come in and buy 2 Hershey Regular Size for 50 Bonus Points!

07/16/2019

Today! Stop by our downtown Marshfield location and we'll pump your fuel! Then be sure to check out the brand new express wash!

07/16/2019

Rise & Shine with a Monster Java, Caffe or Espresso today! Receive 30 pts. when you purchase 2

07/13/2019

Cool down with a Car Wash! Earn a FREE Silver, Platinum, or Gold car wash when you purchase any 6