16/02/2024
Subject: Apology and Resolution Regarding Recent Incident in Swakopmund
Dear Residents of Swakopmund,
I am writing to address a recent incident that occurred involving Everclean, which was brought to our attention through a post on Facebook by a local resident. We sincerely apologize for the inconvenience and concern this incident may have caused.
Upon learning of the unfortunate occurrence, our team immediately mobilized to rectify the situation. Within an hour of notification, our staff was on-site, diligently working to clean up the waste that was improperly disposed of by one of our employees. We understand the gravity of the situation and the importance of swift action, and we are grateful to the resident who brought it to our attention.
I want to assure you that we take this matter very seriously. We have already conducted a meeting with the Swakopmund Municipality, and they have expressed satisfaction with the promptness and thoroughness of our cleanup efforts. As a result, the municipality considers the case closed.
However, we acknowledge that this incident is completely unacceptable and falls short of the high standards we strive to uphold at Everclean. We are committed to conducting a thorough internal investigation to understand how and why this occurred and to prevent such incidents from happening in the future.
Furthermore, we will be reviewing and revising our waste management policies to ensure that they are robust and comprehensive, leaving no room for errors or oversights. It is our priority to regain your trust and confidence in our services.
Once again, we extend our sincerest apologies to the residents of Swakopmund, and we thank you for your understanding and cooperation during this time. Your feedback is invaluable to us as we work towards improving our operations and serving the community better.
Please do not hesitate to reach out to us directly with any further concerns or questions you may have.
Yours sincerely,
Bruce Salt
Managing Director
Everclean
