07/07/2022
One of our policies since taking over the running of West Place Stores has been to always maintain good stock levels, keeping the shelves full. This often attracted favourable comments down the years.
Unfortunately, in recent times this policy has become very difficult to maintain. The reasons are plentiful, our suppliers Bookers were taken over by Tesco's who declared to continue to support independents, this has seen the range of Bookers products reduced whilst some products have been replaced with Tescos own brand, which in some cases are more expensive.
A trip to the Cash &Carry became an eye opener with not just empty shelves but empty aisles.
Brexit was next with some items continually out of stock, medicinals were hit hard and the brand Euro shopper just stopped, It was getting crazy with limits on certain items.
I fell out with the C&C manager when I exceeded a daily limit of 2 outers of toilet rolls, saying well that's a weekly supply I don't come in daily. I was considering closing our account.
It was just beginning to settle when the pandemic arrived, which had a major impact on supplies and the repercussions are still being felt with some items just not available.
Add in rising inflation, take Sunflower oil 1.99 now 3.20 hardly RPi at 11% that the government refer to, well, I could go on.
However, there is a positive, customer support, it has not wavered even when we dropped our opening hours you continued to support us.
Thank You.