09/02/2025
Nineteen-year-old home delivery driver Joe from our Westbrook store in Warrington came to the rescue when he found 81-year-old customer Thomas had fallen down the stairs and needed urgent help.
Joe suspected something was wrong when Thomas didn't answer the door, so called his son Julian, whose phone number was on their online order. With his permission, Joe and a neighbour went into the house, where they found Thomas lying in the hallway. Joe called 999, grabbed blankets to keep Thomas warm and chatted to him and his wife Patricia, who has Alzheimer's, until paramedics and carers arrived. Thomas has since made a good recovery. Joe said: "I'm just glad he's doing well. I hope that most of the people I know would have done the same thing. I just did what I thought was right."
Julian said: "Joe was fantastic and I believe he saved my dad's life. I am truly blown away by his concern. I live more than three hours away so he kept updating me by phone. His main focus was the safeguarding of my parents. He stayed with my dad until a neighbour I had contacted could sit with my mum once the ambulance took my dad to hospital. Joe's been asking for updates on my dad, which shows what a remarkable individual he is. I really can't thank him enough."
His sister Amanda also contacted the store to thank Joe, who she says "deserves a medal". She said: "The world is a better place because of people like this."