26/07/2023
Store Manager – Job Description:
The ideal candidate will be responsible for sales performance, customer satisfaction, and staff training and development. You will work to foster client loyalty and expand our brand presence. The ideal candidate will spearhead these efforts with a customer-centric attitude.
Hours of work :
40+ Hours per week/Store Rota/5 out of 7 days
Key Responsibilities and Accountabilities:
Meet monthly, quarterly and annual sales targets within agreed levels for the store, as well as personal sales target. Deliver a high standard of administration to reduce errors, and achieve good store order accuracy, and meet requirements from other departments.
To support the team to deliver an outstanding customer experience.
To actively manage the sales process observing and supporting team members, managing the shop floor effectively, and the e pipeline to maximise the sales result, ensuring all Sales Advisors are adhering to processes.
To ensure all company policies and procedures are adhered to.
Ensure that the store is well merchandised, to maintain to the highest standards, with refreshes of displays.
To ensure that all administrative processes are always used, meeting company standards including all cash handling and Finance procedures.
Maintaining a strong customer service focus for after sales service and supporting the customer journey to maintain lasting customer relations and repeat purchases.
Track KPI’s for all the team and use for Monthly and Quarterly staff Reviews as part of the Performance management process
Transparent Management style with clear, open & honest communication with team.
Regular documented coaching and training with all Sales Advisors
A positive “can do” approach, creating a positive team atmosphere, with a culture of continual improvement
Job Types: Full-time, Permanent
Salary: £26200.00-£28000.00 per year
Schedule:
Day shift
Weekend availability
Supplemental pay types:
Commission pay
Performance bonus
Experience:
Retail Sales Management: 1 year (preferred)
Qualifications
High school education or equivalent experience
2+ years' store management experience
Customer centric with a positive attitude
