We provide all AusPost services including Bank@Post, ID Services and Parcel Sending & Receiving. Post Office
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It's beginning to look a bit like Christmas.....
Tim, Rhonda, Bryan and our wonderful Staff wish every one of our fantastic customers a very Merry Christmas and Happy New Year. We thank you for your custom, patience and good wishes and many smiles and laughs throughout the past year and hope Santa is generous to you.
Remember if travelling on the roads over the holiday period to take extra care so that you arrive safely.
Our parcels room yesterday with many more to come.
Mail being delayed ? Perhaps you can assist!
The bundle of mail in this photo is mail received TODAY that is incorrectly addressed and needs our attention to deliver it to the rightful owners.
Christmas is nearly here!
We will be closed Christmas Day (Monday 25th), Boxing Day (Tuesday 26th) and New Years Day (Monday 1st) as usual for the public holidays. We will be open all other business days and Saturdays as normal.
Newspapers will be available from our subagents as normal on public holidays except for Christmas Day, where we don't receive any newspapers.
We still have plenty of Christmas gifts, greeting cards, gift wrap and gift cards for your last minute Christmas shopping.
If you still need to send some Christmas Letters and Parcels with Australia, we recommend sending ASAP and preferably by Express Post, to ensure they get there on time.
We have 2024 Diaries and Calendars so you can stay organised as we welcome in the New Year.
We hope you have a Merry Christmas and Happy New Year.
Parcels and Mail Delayed or Missing.
With due respect and apologies to all. Christmas is upon us!!
If Post Office Staff can’t find your parcel, maybe the reason could be one of the following -
• It hasn’t arrived yet. We will send out a message for each parcel as it arrives and reminders for parcels still on hand after 5 days IF your mobile phone number has been included in the address details of the parcel.
(Consider downloading the Australia Post App to allow you to track the movement of your parcels.)
• It has arrived but it has been incorrectly addressed to a different surname or street address.
• It has arrived but sorting hasn’t been completed.
The large number of parcels currently being handled each day due to the fabulous sales capturing Pre-Christmas spending on top of the usual increase at this time of the year has placed an enormous strain on sorting and delivery staff.
Peter, The Roadside Delivery Driver and Ross, the township Postie, have their mail sorted and cards written up in Bendigo overnight. They are usually out on their runs delivering the Cards to you as early as 7 or 8am. However, the actual sorting and labeling of the parcels takes hours (up to three) before all parcels and mail is available for collection.
You may have received a card indicating a parcel is ready for collection but infact it may not have been sorted and ready for delivery if you call in before 10am.
Your help is needed please. If you need to ring the Post Office before 10am we will struggle to answer the call, so if you are enquiring about a parcel, please try tracking the parcel yourself. If you have an issue with your parcel or mail delivery, but it is not at Heathcote LPO, we won't be able to help you. Call 13 13 18 or visit the Help & Support section of the AusPost website or app to lodge an enquiry.
Please ask senders to properly address your mail and parcels to help our staff complete the sorting promptly. You may know who “Grumpy and Slugga” are but it does slow things down for us and takes our staff away for the important task of serving you. It may only be ONE item for you but potentially TWO HUNDRED or more items to find the correct Post Office Box for each item – a task that regularly takes over two hours to complete.
A snapshot of incorrectly addressed mail received on one day.
We provide all AusPost services including Bank@Post, ID Services and Parcel Sending & Receiving.
We will be CLOSED this Tuesday the 7th of November for Melbourne Cup Day with no mail in or out of Heathcote.
Newspapers will be distributed around the town as normal.
In other news, Christmas Stamps are now available for sending your cards.
Domestic Christmas Card Stamps remain at 65c. Cards & Parcels should be posted in early to mid December to make it on time.
International Card Stamps are $2.70 for New Zealand or $3 for the rest of the world. We recommend posting these as well as your parcels in early to mid November to ensure they arrive in time for Christmas.
We are packed with Christmas Cards, Wrap, Gift Bags, Gift Cards, Ornaments, Decorations and Gift Ideas for Kids & Adults! We are your one stop shop for all of your Christmas needs.
We also still have plenty of 2024 Diaries & Calendars left!
We will be CLOSED this Friday the 29th of September for the Grand Final Eve Public Holiday with no mail in or out of Heathcote.
Newspapers will be distributed around town as usual.
We will be opening as normal until 12pm on Grand Final Day, this Saturday the 30th.
2024 Diaries and Calendars are now available, get one early to get your preference of size and design!
In other news, Australia Post Police Checks and Workforce Verification will no longer be available in-store from the start of October. They will be either online only, or you will have to find another provided for these services.
In more positive news, the Express Post Guarantee has been reinstated, meaning that if your item isn't delivered in the advertised timeframe you will be eligible for a refund of the postage costs. More information is available here: https://auspost.com.au/business/shipping/domestic-shipping/express-post/express-post-guarantee
Lastly, MyPost Business users are now able to issue parcel returns to their customers in the form of either a label or a QR code, similar to the eParcel return system you may have used in the past. This makes it very seemless and easy to provide a return service for your customers.
The Aussie Big Things Coins are now available! There are 10 unique $1 coins that you will be able to receive in your change at the Post Office! You can also buy the uncirculated set with the folder for $29 which comes with a 1 in 10 chance of receiving a coloured Murray Cod coin.
We also still have plenty of AFL Coin Sets available which have 20 different $1 coins. This set is available for $45 and is a perfect gift for any footy fan!
We will be CLOSED this Monday the 12th of June for the King's Birthday Public Holiday and be back open on Tuesday.
We are open Saturdays from 9am to 12pm for your Post Office needs, like getting cash out before the Heathcote on Show weekend! The Newsagency opens at 8am.
In other news Australia Post is making a number of changes over the coming months as part of their restructuring. Some of which you will notice and some you won't but which may still affect our Post Office.
On July 3rd, prices are increasing for international letters & parcels, as well as domestic tracked letters (included registered and express post), parcels and ID Photos.
Also some products and services are being removed, such as Compostable Satchels, Keypass ID and Platinum Mastercard Reloads while there are some changes to the MyPost Business Online Platform such as the removal of Economy Air option for international parcels. You can still access Economy Air in-store
We have recently lost access to Reflex Paper, but Australia Post will try to source a long-term replacement.
See the full list of Pricing Changes at
On 3 July, we'll be changing some of our prices for the some retail services.
The AFL coins are now available here at the Post Office ! There is a $1 coin for every team and one each to represent the AFL and AFLW leagues, however the individual team coins will not be available in our change drawers.
You can purchase uncirculated individual coins for $5 each or the set of 20 coins + display folder for $45.
More information is available at https://auspost.com.au/afl-coins
We have also recently stocked up on many of our products like:
- Sodastream, now with with Quick Connect Gas Cylinders in addition to the old regular ones.
- Slappa's thongs in every colour of the rainbow
- A new Winter Warmers stand with cosy beanies, gloves, scarves, slippers and socks
- A new topped up Brellerz stand for your umbrella needs
- 2023/24 Financial Year Diaries are now available
- Our phone cabinet is now stocking new Motorola & Samsung phones including the Samsung Galaxy A34 5G !
We will be CLOSED this Tuesday the 25th of April for ANZAC day with no mail in or out of Heathcote but Newspapers will be distributed as normal.
Also this is a reminder that from the 1st of May, you will no longer be able to use cheques to pay for Australia Post products and services. This means payment for PO Boxes, Postage or any of our Stock will have to be cash or card.
You can still use cheques for agency services like Bank@Post deposits and AusPost BillPay payments where they have allowed it.
We will be CLOSED this Friday the 7th and Monday the 10th for the Easter long weekend. This means no mail in or out of Heathcote and the Newsagency will be closed.
Newspapers will still be distributed around the town as normal across the long weekend.
We will be OPEN on Saturday however, with all services running as normal for a Saturday.
We hope everyone has a happy and safe Easter long weekend!
PO Box renewals were due yesterday which means we held our Pay On Time draw to win a $100 Gift Card by MasterCard today!
In previous years, we have had PO Box 562 & 692 come ahead as winners.
This year's winner is PO Box 515! Thankyou for paying on time.
If you haven't paid for your PO Box, you still have time. Unpaid boxes are blocked from access on April 15, and you will lose your lease on the 1st of May.
If you aren't intending on renewing please let us know so we don't bother you with follow up phone calls.
You can renew in-store at any Post Office or online at https://auspost.com.au/mypost/pobox/renew/
We will be CLOSED this Monday for the Labour Day long weekend which means no mail in or out of Heathcote. Newspapers will be available elsewhere in the normal locations as per their opening hours
PO Box Renewals are also nearing their due date, being due in 3 weeks from today on Friday the 31st of March.
As with the previous two years, we will be holding a draw to win a $100 Gift Card by Mastercard, which will be randomly selected from PO Box holders who have paid by the 31st of March. In previous years we have had PO Box 562 and 692 take out the prize!
In addition, all private (e.g non-business) PO Boxes receive a $5 pay on time discount when they renew by March 31st!
As mentioned before, from May 1st you will no longer be able to pay for Australia Post products or services with a cheque. This means we won't be able to accept cheques for PO Box renewals in 2024
If you'd like to add PO Box Plus or another service please let us know during payment in-store
You can pay in-store or online at
Hi all,
From Monday the 1st of May, Australia Post will no longer be accepting cheques for the payment of Australia Post products and services. This means we can not longer accept cheques for stock, postage and PO Boxes from May 1st.
Cheques for seperate agencies, like for 3rd party bills using Post Billpay will still be acceptable where the agency has allowed it.
You will also still be able to deposit cheques into your bank account using our Bank@Post service.
This will mainly impact PO Box renewal payments starting in 2024, as this is the main AusPost product where we still sometime receive cheques for payment. You will have to use cash or card to pay. PO Box renewals this year will still be able to be paid by cheque so long as you pay before the end of April
Speaking of which, PO Box renewals are now available for payment. They are due on the 31st of March so you should receive an email, paper bill or both sometime this month.
As usual there is a $5 discount for private PO Boxes when they are paid on time, and we will also be giving away a $100 Gift Card by MasterCard to a random box holder who has paid on time! To be in the running, make sure you have paid by March 31st, winner will be drawn on April 1st!
Parcel Lockers!
You may have seen our new bright red Parcel Lockers located on the Hospital Street side of our PO Box alleyway (behind our shop), and they are now available to use!
We have attached some photos with some messages you should receive if you have a parcel in a parcel locker. It comes with a 6 digit code which you will need to receive the parcel.
When you get to the parcel locker:
- Hit number 2 for collect
- Enter your 6 Digit One Time Code
- Enter your Phone Number
The locker with your parcel will pop open allowing you to retrieve it. Please close the door when you are done.
It's that easy!
Parcels will be held in the lockers for 2 business days, after which they will come back inside the post office for collection as you are used to.
You can also use the lockers to send parcels! This is especially handy if the parcel won't fit in the Street Post Box out the front.
The lockers are great for
- People who can't collect or send parcels during business hours
- People who prefer to avoid human interaction
- People who want to keep parcels away from their family
- Quick trips where you only need to pickup or drop off one or 2 parcels but don't need to wait in-store
Parcels addressed to a parcel locker will always be placed in them, but we also have the ability to place other parcels in them as well, at our discretion.
If your parcel is addressed to your home or PO Box, there is no guarantee we will place them in a parcel locker but it may happen on occassion.
To guarantee your parcel is delivered to a locker, make sure you use your parcel locker address.
To sign up for a parcel locker address, head to: https://auspost.com.au/receiving/collection-points/use-a-247-parcel-locker
We will be closed this Thursday for the Australia Day Public Holiday, but newspapers will be available from the usual locations.
We also have some interesting statistics to share with you for the 2022 year! December we had our most parcel deliveries ever, totalling almost 6600! That is 300 more than our previous high and we finished the year delivering over 58,000!
With our parcel pickup service, we collected 6300 parcels from businesses around Heathcote, leading to a total of 22,500 parcels sent from Heathcote.
New in 2023 at Heathcote Post Office are Slappa's Thongs which are an Australian based company. They are arch support thongs and they mould to the shape of your foot.
They are available in a large range of sizes and colours!
Check them out in store!
Happy New Year Everyone!
We are still open tomorrow morning until 12 as normal for a Saturday but we will be closed this Monday for the public holiday.
We have a large range of Diaries and Calendars available for purchase to keep you organised in 2023!
Also from Tuesday the 3rd of January, stamps will rise to $1.20 up from $1.10. We will have 10c stamps available for anyone that still has $1.10 stamps.
Lastly, we have a range of Christmas items which have gone on clearance if you're looking for a bargain!
We will be OPEN tomorrow, Saturday the 24th until 12pm for any last minute Parcel Pickups, Banking, Bill Payments, Gift Cards, Xmas Cards, Wrapping Paper or Christmas Gifts!
If you are still needing a parcel before Christmas, you can check with us in-store, over the phone or via Facebook message and we can double check to make sure that it's not here.
There won't be any Newspapers distributed around the town on Sunday (Christmas Day) and then we will be closed for public holidays on;
- Monday the 26th of December
- Tuesday the 27th of December
& Monday the 2nd of January
We won't get the next mail delivery until Wednesday the 28th.
We hope everyone has a happy and safe holiday period!
We are having our biggest parcels week ever so we are asking customers if they can only ask for parcels when they get a notification to say it is awaiting collection or they get a card.
We are asking that customers please not come in-store to enquire on parcels that they are hoping are here or haven't yet arrived. Any parcels that are taking too long, need to be enquired with the customer contact centre on 13 13 18.
We are currently too busy to look for parcels that you aren't sure is here.
We apologise for the inconvenience
We are firmly in Christmas season now and The McIvor Times is back at our Post Office and Newsagency celebrating the gift of giving with FREE copies every Friday! With new ownership, it should look a bit different than it has previously and with new content. You can find them just below the Herald Sun, Bendigo Advertiser and The Age on our newspaper stand.
Christmas mail is also in full swing right now, anything going overseas or to WA should be sent ASAP while other states in Australia should be sent within the next week or so for the best chance of arriving on time.
Domestic Christmas Card Stamps are available for 65c
International Christmas Card Stamps are available for $2.60
We can help you with any of your Christmas sending, whether it is letters or parcels, domestic or international!
We have a huge range of Toys, Gifts, Cards, Gift Wrap, Gift Bags and Gift Cards to make Christmas shopping that little bit easier!
We also have plenty of 2023 Diaries and Calenders to set you off on the right foot in the New Year!
Australia Post are experiencing delivery delays to WA due to the closure of rail lines heading west. They are suggesting to allow an extra 2 weeks for WA items and to post Christmas items by the 8th of December at the latest.
In other news, you are now able to renew your AusPost Mobile plan in-store! Which means you no longer have to go online or set up direct debit to renew. AusPost Mobile Plans start from as low as $10 for 30 days
Parcel Post items sent to Western Australia from the east coast may be delayed due to rail network disruptions.
We will be CLOSED this Tuesday the 1st of November for Melbourne Cup Day!
Also starting this Wednesday the 2nd, Christmas Stamps will be available for 65c within Australia and $2.60 for International Cards
We recommend sending your letters and parcels as soon as possible, ideally by early December for domestic or early November for international. If you post later than this, we recommend Express Post.
More specific last sending dates is available at https://auspost.com.au/sending/christmas-sending-dates
The Victorian State Election Postal Vote Applications will be available from Wednesday the 3rd of November in our Post Office.
In other news, AusPost has secured a 10 Year Bank@Post Extension with Westpac which means that, along with the NAB and CBA Banks, 3 of the 4 Big Banks have long term commitments to Australia Post's Bank@Post service.
Sending Christmas gifts overseas? Find out when you need to post them so they have the best chance of arriving on time.
Good morning,
The mail and parcels delivery due in this morning should clear the backlog of parcels. Assuming the rain that is coming doesn't cause more incidents we will be back on time with no backlog at BENDIGO
On behalf of the team I would like to thank you for your patience and kind words during these uncertain and frustrating times.
Staff safe.
Regards
Bryan
Good evening all, some good news at last. Late this afternoon we received a delivery from AusPost Bendigo with around 400 parcels as well as some more letter mail. All parcels were sorted tonight and will be available for collection by 9am.
Further deliveries are planned for tomorrow at around 8am and again at around 1pm. These deliveries will be sorted and made available as soon as possible after arrival.
All mail and parcels waiting at Heathcote for dispatch departed this evening.
Again, we will sort all inbound parcels and mail tomorrow as soon as possible but please understand that the parcels you are waiting on may still be delayed a further 25 hours. If we have your parcel we will be delighted to hand it over.
Finally, please respect our staff during these difficult times and I remind all of our behaviour policy as Poor or ABUSIVE behaviour WILL NOT BE TOLERATED.
Regards
Bryan
Heathcote Post Office proudly invite you to a delicious High Tea at Barrack Reserve for the bargain price of $25pp on Sunday November 20th at 2pm. Come along, grab some pals and help to support the Pancare Foundation.
Book and pay at The Post Office.
Good morning all,
Firstly, all newspaper and magazines arrived normally today and have been distributed to our Sub Agents in Heathcote.
Australia Post Services
Letter Mail
Letter mail for Heathcote Township and Post Office Boxes arrived this morning, Ross, your regular Postie, has returned from a short leave break and is out and about his delivery run. Letter addressed to Post Office Boxes have been sorted and delivered to the respective PO Box.
Parcel Business
Due to road and bridge closures AusPost has not been able to deliver Parcels to us today.
Parcels and Letter mail lodged with us since Friday is still on hand at HEATHCOTE.
Please be assured that our staff are working closely with AusPost to ensure the best possible outcome so that we can provide our normal high standards of Customer Service to you.
Finally, I remind all customers to please observe our behaviour policy as POOR or BAD BEHAVIOUR towards our staff WILL NOT BE TOLERATED.
Kind regards
Bryan
UPDATE: No mail or newspapers today but we are open as per our normal hours
Unfortunately, due to the flooding and rain our mail wasn't able to be picked up today.
We are hopeful tomorrow will be a normal day for us and our opening hours will be as normal, but we may not receive any Mail or Newspapers.
If we do receive them they may be delayed, we are expecting that any new parcels won't be ready for pickup until midday.
Follow our page for future updates
We are sorry for any inconvenience caused
Australia Post Broadband is launching today, providing great value, simple NBN plans! All plans have an introductory offer of 25% off for the first 6 renewals which is also applicable to Australia Post Mobile Plans.
All Broadband plans include unlimited data, no lock-in contracts and are easy to switch to typically within 1 business day.
Plans are differentiated only by speed, so it's easy to determine which plan will be best for you.
You can add on a voice service for $10 a month and a new NBN Modem is available for those that need one.
Also included is an Everyday Wireless Plan for NBN Fixed Wireless customers which would be applicable in a lot of rural locations like ours.
There are 7 Broadband Plans starting from $40.50 (normally $54)
The Everyday Wireless plan is $55.50 (normally $74)
There are 5 Mobile Plans starting from $7.50 (normally $10)
Lastly there is a Mobile International Plan which is $3.75 (normally $5)
More information is available in-store or at https://auspost.com.au/auspost-broadband
We will be CLOSED this Thursday the 22nd and Friday the 23rd of September for their respective public holidays. This means there will be no mail in or out of Heathcote until Monday the 26th.
If you need to send parcels out, we recommend sending them by 4:55pm this Wednesday the 21st.
We will also be open this Saturday the 24th as normal until 12pm.
Starting today the Unlocked Samsung Galaxy A13 is $199!!! That's a saving of $130! Get in quick before they are gone!
Offer ends 24/8
https://auspost.com.au/shop/product/samsung-galaxy-a13-128gb-4g-smartphone-black-23073?
Stream, browse and play on the 6.6" Infinity-V display of this Samsung Galaxy A13 Smartphone. Shop mobile phones and electronics online with Australia Post.
Just came in today! We now have 55" Smart 4k TV's available for sale for $599!
Only limited supply is available so get in quick before they are gone!
Just arrived today!
New Blaupunkt 43" Android Smart TV - $399
Pick one up while they are still available !
More information is available at -
https://auspost.com.au/shop/product/blaupunkt-43-full-hd-led-android-tv-22943
There have been some important changes to the Post Office and Newsagency that we wanted to summarise here.
The McIvor Times has withdrawn it's availablity from your local newsagency, but information about it's availability is on their page. Future information should be available there as well.
This week we have stopped home newspaper deliveries within the town, due to the sharp drop in viability. Newspapers will still be available in-store of course in addition to IGA & the Service Stations. If you would like your newspaper regularly please enquire with staff about setting you up on our putaway list.
Footpath work has reached the post office so access may be more difficult than before but we will remain open as normal.
Passport delivery advice has changed and the official time is now a minimum of 6 weeks. If you need your passport quicker you may need to pay for Priority Processing.
The changes to MyPost Business are now live, more information is available in an earlier post on our page.
AusPost Mobile have now introduced a $10 plan for people who don't need a lot of data. You still get unlimited calls and texts with a 30 day expiry so this is an excellent value product! See us in-store if this interests you!
We have a heap of new stock in-store and something for everyone! We have new Phones, network devices like Routers and Wi-Fi extenders, Air Fryers, As Seen on TV products and lots of kids toys including a new Harry Potter range seen in the photo!
We have some great smartphones available here at the Post Office.
These two phones are both unlocked and offer great features for the price like 5G on the Vivo Y52 and a 90hz Screen on the Oppo A76!
They both have
- Android 11
- Fast Charging
- 128GB of Storage
- 4GB of RAM
- A Large 5000mah battery!
Check them out in store! More information can also be found online here:
https://auspost.com.au/shop/product/vivo-y52s-128gb-5g-unlocked-smartphone-graphite-black-97851
https://auspost.com.au/shop/product/oppo-a76-128gb-4g-unlocked-smartphone-glowing-blue-18085
Some more great changes are coming to MyPost Business!
From July 4th, savings bands will now be calculated every day, based on how much has been spent on parcel sending over the last 4 weeks or the last 12 months, whichever provides the greatest discount. If you send enough to move up a band, you will go up the next day and stay there for at least 4 weeks, even if your parcel spend drops. This will help customers move up bands more quickly when their business increases and won't drop back down as quickly when business decreases.
Another big change is that metro zones have expanded. Same Major City sending now includes parcels sent from Major Cities or Major Regional Areas to a Same State Capital City. Previously only parcels sent within a Major City or Major Regional Area received the biggest discount (e.g Bendigo to Heathcote, Heathcote to Bendigo, Melbourne to Melbourne, Geelong to Geelong etc), however from July 4th this discount will now also be applied to parcels sent from these areas to Melbourne (e.g Heathcote to Melbourne, Bendigo to Melbourne, Geelong to Melbourne). Not every postcode will receive this discount when sending to their states capital city, only those classified as being within a Major Regional Area or Major City which Heathcote VIC luckily is. Parcels sent from Heathcote to Bendigo or Melbourne will receive discounts up to 40% for those on Band 5!
Recently, the ability to create returns has been added to MyPost Business, allowing businesses to create a seamless returning experience for their customers. Improvements are coming, where the customer details will now be prepopulated. Simply head to the original order and select Create return label.
More information is available in an email recently sent to all MyPost Business customers.
If these changes are confusing please see us in-store and we can discuss them with you.
69 High Street
Heathcote, VIC
3523
| Monday | 9am - 5pm |
| Tuesday | 9am - 5pm |
| Wednesday | 9am - 5pm |
| Thursday | 9am - 5pm |
| Friday | 9am - 5pm |
| Saturday | 9am - 12pm |
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It's beginning to look a bit like Christmas..... Tim, Rhonda, Bryan and our wonderful Staff wish every one of our fantastic customers a very Merry Christmas and Happy New Year. We thank you for your custom, patience and good wishes and many smiles and laughs throughout the past year and hope Santa is generous to you. Remember if travelling on the roads over the holiday period to take extra care so that you arrive safely. Our parcels room yesterday with many more to come.
