02/13/2023
Hello Starbie members,
We just want to thank you all for choosing us through all these difficult times we have been going through. You’re the reason why we love doing this❤️!
We finally got ALL shipments that were being held by customs released to us🥳. We received our certificate after completing the courses and everything is good to go now. All shipments that were pending to ship will be sent to us in the next week or two and take about 15-25 days to ship to the US.
As far as fulfillment goes, please be patient. While the cups were in customs, because we were flagged, they were rough with the packages and unfortunately cups do get damaged. We do need extra time to inspect each cup individually before they are repackaged individually with matching straw and labeled before shipment. Fulfillment will take a little longer too because the only person fulfilling is Sumana. We are a small business with over 1,000 orders currently. She will be working as fast as she can to fulfill all orders.
Bubblegum preorders: we have invoiced everyone, please check your email and junk email to pay the remainder balances. For those who reached out and wanted payment plans I (Lauren) will be invoicing you individually with a PayPal invoice to match the payment plan you requested. Please message your PayPal emails to pay using a PayPal invoice.
Please if you have any questions reach out, and we will answer all concerns.